Terms of Use

1. Introduction and acceptance of these Terms

Welcome to Articfly ("Platform," "Service," "we," "us," or "our"), an AI-powered software-as-a-service platform for generating, editing, and publishing blog articles. The Platform is operated by Lumizone, a company registered in Gogolin, Poland ("Company").

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Lumizone governing your access to and use of the Articfly platform, including all features, content, and services available at articfly.com and related domains. By creating an account, subscribing to any plan, or otherwise accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to such entity.

These Terms incorporate by reference our Privacy Policy and Acceptable Use Policy, which are available on our website and form an integral part of this agreement.

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2. Definitions

For the purposes of these Terms, the following definitions apply:

"Account" means a registered user account on the Platform.

"AI Models" means the artificial intelligence systems used by the Platform, including but not limited to OpenAI's ChatGPT, Google's Gemini, DeepSeek, and any other AI providers we may integrate.

"AI-Generated Content" or "Output" means any text, articles, images, or other content generated by the Platform's AI systems based on User inputs.

"Consumer" means a natural person acting for purposes outside their trade, business, craft, or profession, as defined under EU consumer protection law.

"Content" means all text, images, data, information, and other materials submitted, uploaded, or created through the Platform.

"Input" means any text, prompts, keywords, instructions, images, or other materials you provide to the Platform for AI processing.

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights.

"Services" means the Articfly platform and all features, including AI article generation, content rewriting, WordPress integration, scheduled publishing, image generation, and any other functionality we provide.

"Subscription" means your paid or free access to the Platform under a specific plan.

"User Content" means all Input, Output, and other Content you create, upload, or generate using the Platform.

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3. Description of Services

3.1 Platform overview

Articfly is an AI-powered content generation platform that enables users to create, edit, and publish blog articles and other written content. Our Services include:

• AI Article Generation: Creation of blog articles, marketing copy, and other written content using advanced AI models
• Content Rewriting: AI-assisted editing and paraphrasing of existing content
• WordPress Publishing: Direct integration for publishing content to WordPress websites
• Scheduled Publications: Automated publishing at user-specified times
• Multiple AI Models: Access to various AI providers including ChatGPT, Gemini, and DeepSeek
• Image Integration: Access to stock images and AI-generated images for content enhancement

3.2 AI transparency disclosure

In accordance with Regulation (EU) 2024/1689 (the EU AI Act), we disclose that our Services utilize generative artificial intelligence systems. Content generated through our Platform is created by AI models and should be clearly identified as AI-generated when published, particularly for content intended to inform the public on matters of public interest.

3.3 Service modifications

We reserve the right to modify, update, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable advance notice of material changes that significantly affect your use of the Services, except where immediate changes are necessary for security, legal compliance, or to prevent abuse.

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4. User eligibility and account registration

4.1 Age requirements

You must be at least 16 years of age to use our Services. This requirement aligns with Poland's implementation of GDPR Article 8 regarding the digital age of consent. If you are under 16 years of age, you may only use the Services with the verified consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

We may require verification of age or parental consent at our discretion. By using the Services, you represent and warrant that you meet the applicable age requirements.

4.2 Account registration

To access certain features of the Services, you must create an Account by providing accurate, current, and complete information. You agree to:

• Provide truthful registration information and maintain its accuracy
• Create only one Account per individual (unless authorized for business purposes)
• Not share your Account credentials with any third party
• Immediately notify us of any unauthorized access to your Account
• Accept full responsibility for all activities conducted through your Account

4.3 Account security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. We will not be liable for any loss or damage arising from your failure to protect your Account credentials.

4.4 Business accounts

If you register an Account on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms. Business accounts may have multiple authorized users as specified in your Subscription plan, but each user seat is intended for a single individual.

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5. Subscription plans, payments, and billing

5.1 Subscription plans

We offer the following subscription plans:

• Basic Plan: $24 USD per month
• Pro Plan: $49 USD per month
• Enterprise Plan: Custom pricing by agreement

Plan features, limitations, and pricing are described on our website and may be updated from time to time. Current plan details will be displayed before purchase.

5.2 Payment terms

By subscribing to a paid plan, you agree to pay all applicable fees. Payments are processed through our third-party payment processor (Stripe or equivalent). All fees are:

• Quoted in US Dollars (USD) unless otherwise specified
• Inclusive of applicable taxes for EU residents where required
• Due in advance on a recurring monthly or annual basis as selected
• Non-refundable except as expressly provided in these Terms or required by law

5.3 Automatic renewal

Your Subscription will automatically renew at the end of each billing period unless cancelled before the renewal date. We will charge the payment method on file at the then-current rate. You may cancel auto-renewal at any time through your Account settings.

5.4 Price changes

We reserve the right to modify Subscription fees. Any price changes will be communicated to you at least 30 days before taking effect. For existing Subscriptions, price changes will apply at the next renewal period. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

5.5 Payment failures

If a payment fails, we will attempt to charge your payment method again and notify you of the failure. If payment continues to fail after reasonable attempts, we may:

• Suspend access to paid features
• Terminate your Account after providing reasonable notice

A grace period of 7 days will be provided to update your payment information before service suspension.

5.6 Taxes

You are responsible for all applicable taxes, duties, and levies imposed by any governmental authority related to your use of the Services, except for taxes based on our net income. For EU residents, VAT will be applied where required by law.

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6. EU Consumer right of withdrawal

6.1 14-day withdrawal right

If you are a Consumer residing in the European Union, you have the right to withdraw from your Subscription contract within 14 days of purchase without providing any reason, in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU) as implemented by Polish law.

6.2 Waiver for immediate access

By checking the consent box during registration or subscription and requesting immediate access to the Services, you expressly consent to the performance of the Services beginning immediately and acknowledge that you will lose your right of withdrawal once the digital content has been fully provided or the service performance has begun with your prior express consent.

6.3 Exercising your withdrawal right

To exercise your withdrawal right (where applicable), you must inform us of your decision by a clear statement sent to:

Email: [contact@articfly.com]

Address: Poland 47-320 Gogolin, ul Malińska1, Lumi Zone

You may use the model withdrawal form provided at the end of these Terms, but it is not obligatory. Upon valid withdrawal, we will reimburse all payments received from you within 14 days using the same payment method used for the original transaction.

6.4 Refund policy (beyond withdrawal)

Beyond the statutory withdrawal period:

• Monthly Subscriptions: No refunds for partial billing periods after the withdrawal period has expired or been waived
• Annual Subscriptions: Refund requests may be considered on a case-by-case basis within 30 days of purchase for unused portions, at our sole discretion
• Enterprise Plans: Subject to the terms of your individual agreement

Refunds are not provided for lack of usage, dissatisfaction with AI outputs, or violation of these Terms.

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7. License grant and usage rights

7.1 License to use the Services

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal purposes during your Subscription period.

7.2 Restrictions

You may not:

• Sublicense, sell, resell, rent, lease, or transfer access to the Services
• Modify, copy, or create derivative works of the Platform
• Reverse engineer, decompile, or disassemble any part of the Services
• Circumvent any access controls or usage limitations
• Use the Services to develop competing products or services
• Use automated systems to access the Services except through our provided APIs
• Remove, alter, or obscure any proprietary notices on the Services

7.3 API access

If API access is provided under your Subscription plan, such access is subject to additional API Terms of Service and rate limitations as specified in your plan documentation.

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8. AI-generated content: Ownership, rights, and limitations

8.1 Ownership of User Content

You retain ownership of your Input. Subject to the limitations described below, Output generated from your Input is considered your User Content, which you may use for lawful purposes in accordance with these Terms.

8.2 License grant to Articfly

By using the Services, you grant Lumizone a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, display, and create derivative works from your User Content solely for the purposes of:

• Providing, operating, and maintaining the Services
• Improving and enhancing the Platform and AI models
• Ensuring compliance with legal obligations
• Addressing technical issues and providing support
• Aggregated analytics and service improvement (in anonymized form)

For EU/UK users: You may object to the use of your Content for AI model training by contacting us. We will accommodate such requests in accordance with GDPR requirements.

8.3 Important limitations on AI-generated content

YOU ACKNOWLEDGE AND AGREE THAT:

(a) No Guarantee of Accuracy: AI-generated content may contain errors, inaccuracies, outdated information, fabrications ("hallucinations"), or statements that are factually incorrect. The AI systems may generate plausible-sounding but false information.

(b) Copyright Uncertainty: Under current copyright law principles, including guidance from the US Copyright Office and various international authorities, purely AI-generated content may not be eligible for copyright protection. Works may only be protected to the extent of significant human creative contribution. You should not assume copyright protection for AI-generated outputs.

(c) Non-Exclusivity: Due to the nature of machine learning, Outputs may not be unique. Similar or identical content may be generated for other users who provide similar inputs. We do not guarantee exclusivity of any Output.

(d) Third-Party Rights: AI outputs may inadvertently reproduce or closely resemble copyrighted, trademarked, or otherwise protected third-party content. You are solely responsible for ensuring your use of Outputs does not infringe third-party rights.

8.4 User verification obligation

You are solely responsible for reviewing, editing, fact-checking, and verifying all AI-generated content before use, publication, or distribution. Reliance on AI-generated content without independent verification is at your own risk.

8.5 AI disclosure requirements

When publishing AI-generated content, you must:

• Comply with applicable laws requiring disclosure of AI-generated content
• Not misrepresent AI-generated content as being wholly human-created when disclosure is required
• Include appropriate disclosures when publishing content on matters of public interest, in accordance with EU AI Act transparency requirements (Article 50)
• Follow platform guidelines of any third-party platforms where you publish content

Failure to make required disclosures may constitute a violation of these Terms and applicable law.

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9. Acceptable Use Policy

9.1 General conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not use the Services in any way that violates applicable laws or regulations, or that infringes the rights of others.

9.2 Prohibited content

You may not use the Services to create, generate, or distribute:

(a) Illegal Content

• Content that violates any applicable law or regulation
• Child sexual abuse material (CSAM) or content sexualizing minors
• Content promoting terrorism or violent extremism
• Content facilitating illegal activities

(b) Harmful and Abusive Content

• Harassment, bullying, threats, or intimidation of individuals
• Content promoting violence, self-harm, or suicide
• Hate speech targeting individuals or groups based on protected characteristics (race, ethnicity, religion, gender, sexual orientation, disability, etc.)
• Defamatory content designed to damage reputations
• Content designed to deceive or manipulate vulnerable individuals

(c) Disinformation and Misinformation

• Fake news or deliberately false information intended to mislead the public
• Content designed to manipulate elections or democratic processes
• Health misinformation that could endanger public safety (including false medical advice, vaccine misinformation, or pandemic-related falsehoods)
• Financial misinformation intended to manipulate markets or defraud individuals
• Climate or scientific disinformation designed to mislead the public on matters of scientific consensus
• Synthetic media or "deepfakes" designed to deceive viewers about real events or statements
• Content that misrepresents the provenance of information or falsely attributes statements

(d) Fraudulent and Deceptive Content

• Fake reviews, testimonials, or endorsements
• Spam, phishing, or social engineering content
• Content for impersonation or identity theft
• Academic fraud, including essays, assignments, or papers intended to be submitted as the user's original work
• SEO manipulation through deceptive content practices

(e) Content Violating Third-Party Rights

• Content infringing copyrights, trademarks, or other intellectual property rights
• Content violating privacy rights or containing personal data without consent
• Content violating confidentiality obligations

9.3 Prohibited uses

You may not use the Services to:

(a) High-Risk Automated Decisions

• Make automated decisions materially affecting individuals in areas such as employment, housing, credit, insurance, healthcare, or law enforcement without appropriate human oversight

(b) Professional Advice Without Oversight

• Provide tailored legal, medical, financial, tax, or other professional advice without appropriate professional review and disclaimers

(c) Restricted Industries

• Real-money gambling operations
• Payday lending or predatory financial services
• Adult or sexually explicit content services
• Illegal substances or controlled drugs

(d) Political Manipulation

• Political campaigning with personalized AI-generated targeting
• Foreign or domestic election interference
• Deterring democratic participation

(e) Technical Violations

• Circumvent, disable, or interfere with security features
• Remove watermarks, metadata, or provenance indicators from AI-generated content
• Probe, scan, or test the vulnerability of our systems
• Train competing AI models using our outputs
• Use the Services for unauthorized data scraping or extraction

9.4 Chatbot disclosure

If you use our Services to power chatbots or automated communication systems that interact with end users, you must clearly disclose to such users that they are interacting with an AI system, unless this is obvious from the context.

9.5 Compliance with third-party terms

When using AI features powered by third-party providers (OpenAI, Google, DeepSeek, etc.), you also agree to comply with the usage policies of such providers, which may impose additional restrictions.

9.6 Enforcement

We reserve the right to investigate suspected violations of this Acceptable Use Policy and to take appropriate action, including:

• Issuing warnings
• Removing or disabling content
• Suspending or restricting access to features
• Terminating your Account
• Reporting illegal content to appropriate authorities
• Pursuing legal action where appropriate

We may take these actions without prior notice where we reasonably believe a serious violation has occurred.

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10. Content moderation and reporting

10.1 Our approach

In accordance with Regulation (EU) 2022/2065 (the Digital Services Act), we maintain content moderation practices designed to address illegal content and violations of these Terms.

10.2 Reporting mechanism

If you believe any content on or generated through our Platform violates these Terms, applicable law, or third-party rights, you may report it through:

Email: [contact@articfly.com]

Reports should include:

• Identification of the content at issue
• Explanation of why the content violates these Terms or applicable law
• Your contact information
• A statement that the information provided is accurate

10.3 Processing of reports

We will:

• Acknowledge receipt of valid reports in a timely manner
• Review reports diligently and without undue delay
• Take appropriate action where violations are confirmed
• Notify the reporter of our decision and reasoning

10.4 Statement of reasons

Where we restrict, remove, or suspend access to content or accounts, we will provide a clear and specific statement of reasons to the affected user, including:

• The grounds for our decision
• The facts and circumstances relied upon
• Information about available redress mechanisms
• Where applicable, information about the legal basis for action

10.5 Appeals

If you believe we have taken action against your content or Account in error, you may appeal by contacting us at [INSERT APPEALS EMAIL]. Appeals will be reviewed by personnel not involved in the original decision, and you will receive a written explanation of our final decision.

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11. Third-party services and integrations

11.1 AI provider services

Our Platform utilizes AI models and services from third-party providers, including but not limited to OpenAI (ChatGPT), Google (Gemini), and DeepSeek. Your use of AI features is subject to:

• These Terms
• The applicable usage policies of the underlying AI providers
• Any restrictions communicated through the Platform

We do not guarantee the continued availability of any specific AI model or provider. If a third-party provider modifies or discontinues their services, we may modify or discontinue related features without liability.

11.2 WordPress integration

Our WordPress publishing integration is provided as a convenience. We are not affiliated with WordPress or Automattic and do not warrant compatibility with all WordPress configurations, themes, plugins, or hosting environments. You are responsible for:

• Ensuring proper configuration of your WordPress site
• Complying with WordPress terms of service
• Content published to your WordPress site
• Security of your WordPress credentials

11.3 Stock and AI-generated images

Images provided through the Platform may be subject to licensing terms from third-party providers. You agree to:

• Use images only as permitted by applicable licenses
• Not redistribute or resell images separately from your content
• Comply with any attribution requirements
• Not use images in ways that violate third-party rights

11.4 Payment processing

Payments are processed by third-party payment processors. Your payment information is handled directly by these processors in accordance with their privacy policies and security standards. We do not store complete payment card information.

11.5 Disclaimer

WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY, ACCURACY, CONTENT, OR PRACTICES OF ANY THIRD-PARTY SERVICES. Your use of third-party services is at your own risk and subject to the terms and policies of those services.

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12. Privacy and data protection

12.1 Privacy Policy

Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

12.2 GDPR compliance

We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation). As described in our Privacy Policy, you have rights including:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to certain processing activities
• Automated Decision-Making: Rights related to automated decisions

To exercise these rights, contact us at [contact@articfly.com].

12.3 Data Processing Agreement

For business customers where Articfly acts as a data processor, we will enter into a Data Processing Agreement in compliance with GDPR Article 28 upon request.

12.4 Data retention

We retain your personal data and User Content for as long as necessary to provide the Services and comply with legal obligations. Upon Account termination, you may request export of your Content within 30 days. After this period, your data will be deleted in accordance with our Privacy Policy.

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13. Service availability and support

13.1 Service availability

We strive to maintain high service availability but do not guarantee uninterrupted or error-free operation. The Services are provided "as is" and "as available." We may experience downtime due to:

• Scheduled maintenance (with advance notice where practicable)
• Emergency maintenance for security or stability
• Third-party service outages
• Circumstances beyond our reasonable control

13.2 Scheduled maintenance

Where possible, scheduled maintenance will be conducted during low-usage periods with at least 48 hours advance notice for maintenance expected to exceed 30 minutes. Emergency maintenance may occur without advance notice.

13.3 Support

Support is provided according to your Subscription plan level:

• Basic Plan: Email support with standard response times
• Pro Plan: Priority email support
• Enterprise Plan: Dedicated support as specified in your agreement

Support response times are targets, not guarantees, and may vary based on issue complexity and support volume.

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14. Termination and suspension

14.1 Termination by you

You may terminate your Account and Subscription at any time by:

• Cancelling through your Account settings
• Contacting our support team

Cancellation will be effective at the end of your current billing period. You will retain access to the Services until the end of the period for which you have paid.

14.2 Termination by us

We may terminate or suspend your access to the Services:

(a) With Notice: For any reason upon 30 days written notice

(b) Immediately Without Notice: If we reasonably believe:

• You have materially breached these Terms
• You have violated the Acceptable Use Policy
• Your use poses security risks or may harm other users
• We are required to do so by law
• You have failed to pay applicable fees after reasonable notice

14.3 Effects of termination

Upon termination:

• Your license to use the Services terminates immediately
• You must cease all use of the Services
• We may delete your Account and associated data after a reasonable period (minimum 30 days for user-initiated termination)
• You remain liable for any fees accrued prior to termination
• Termination for cause results in no refund of prepaid fees

14.4 Survival

The following sections survive termination: Definitions, Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and any provisions that by their nature should survive.

14.5 Data export

Upon termination (except for cause), you may request export of your User Content within 30 days by contacting support. Content will be provided in a commonly used electronic format. After 30 days, we may permanently delete all associated data.

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15. Disclaimers and warranties

15.1 Services provided "as is"

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

15.2 No warranty of AI output quality

WE DO NOT WARRANT THAT:

• AI-generated content will be accurate, complete, current, or error-free
• Output will be suitable for any particular purpose
• Output will not infringe third-party rights
• Services will meet your specific requirements
• AI models will be continuously available or perform consistently
• Results will be unique or exclusive to you

15.3 No professional advice

THE SERVICES DO NOT CONSTITUTE AND SHOULD NOT BE RELIED UPON AS LEGAL, MEDICAL, FINANCIAL, TAX, OR OTHER PROFESSIONAL ADVICE. Content generated by our AI systems is for informational purposes only. Users requiring professional advice should consult appropriately licensed professionals.

15.4 Third-party content

We do not warrant and bear no responsibility for third-party content, services, or integrations accessed through or in connection with our Services.

15.5 Consumer rights preservation

If you are a Consumer in the European Union, these disclaimers do not affect your statutory rights under applicable consumer protection laws, including the 2-year legal guarantee for digital content conformity under Directive (EU) 2019/770.

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16. Limitation of liability

16.1 Limitation of damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) Our total aggregate liability arising out of or relating to these Terms or the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of: (i) the total fees paid by you in the twelve (12) months preceding the claim, or (ii) one hundred euros (€100).

(b) We shall not be liable for any:

• Indirect, incidental, special, consequential, exemplary, or punitive damages
• Loss of profits, revenue, data, business opportunities, or goodwill
• Cost of procurement of substitute services
• Damages arising from reliance on AI-generated content
• Damages arising from unauthorized access to your Account
• Damages arising from third-party actions or services

16.2 Exceptions

The limitations in this section do not apply to:

• Liability that cannot be excluded by applicable law
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Your breach of Section 7 (License Restrictions) or Section 9 (Acceptable Use Policy)
• Your indemnification obligations under Section 17

16.3 Essential purpose

The parties acknowledge that the limitations of liability in this section are essential elements of the bargain between the parties and reflect a reasonable allocation of risk. The Services would not be provided without such limitations.

16.4 Consumer protection

If you are a Consumer in the European Union, this section does not affect or limit any liability that cannot be excluded or limited under applicable mandatory consumer protection laws, including the Polish Consumer Rights Act and Polish Civil Code provisions protecting consumers.

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17. Indemnification

17.1 Your indemnification obligations

You agree to indemnify, defend, and hold harmless Lumizone, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

(a) Your use of the Services

(b) Your breach of these Terms

(c) User Content you create, submit, or publish using the Services, including claims of defamation, infringement, or violation of third-party rights

(d) Your violation of any applicable law or regulation

(e) Your violation of third-party rights

(f) Any content you publish to third-party platforms through our integrations

17.2 Indemnification procedure

We will:

• Provide you with prompt notice of any claim
• Allow you to control the defense and settlement (subject to our approval of any settlement that does not fully release us)
• Provide reasonable cooperation at your expense

17.3 Consumer limitation

If you are a Consumer in the European Union, this indemnification obligation applies only to the extent you have acted outside the scope of these Terms or applicable law through intent or gross negligence.

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18. Dispute resolution and governing law

18.1 Governing law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Poland, without regard to its conflict of law provisions.

18.2 Jurisdiction

Subject to Section 18.3, any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Poland.

18.3 Consumer protection

If you are a Consumer residing in the European Union:

(a) Nothing in these Terms affects your rights under the mandatory consumer protection laws of your country of residence.

(b) You may bring proceedings in the courts of your country of residence or in Poland.

(c) We may bring proceedings against you only in the courts of your country of residence.

(d) Under Rome I Regulation (EC) 593/2008, the choice of Polish law does not deprive you of the protection of mandatory consumer laws in your country of residence.

18.4 Alternative Dispute Resolution

For EU Consumers: If you have a complaint that we cannot resolve directly, you may access Alternative Dispute Resolution (ADR) procedures. A list of approved ADR bodies is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

Note: The European Commission's Online Dispute Resolution (ODR) platform was discontinued on July 20, 2025 pursuant to Regulation (EU) 2024/3228 and is no longer available.

18.5 Complaint handling

In accordance with Polish law (Article 7a of the Consumer Rights Act), we will respond to complaints from consumers within 30 days of receipt. Failure to respond within this period is treated as acceptance of the complaint.

To submit a complaint, contact us at: [contact@articfly.com]

18.6 Class actions

Note for EU Consumers: Under Directive (EU) 2020/1828, you may have the right to participate in representative actions (collective redress) brought by qualified entities in EU Member States.

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19. General provisions

19.1 Entire agreement

These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Lumizone regarding the Services and supersede all prior agreements and understandings.

19.2 Amendments

We may modify these Terms at any time. Material changes will be notified via email or prominent notice on the Platform at least 30 days before taking effect. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Services and may terminate your Account.

19.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

19.4 Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any right is effective only if in writing and signed by the waiving party.

19.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets without your consent. These Terms shall bind and inure to the benefit of the parties and their permitted successors and assigns.

19.6 Independent contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

19.7 Third-party beneficiaries

These Terms do not create any third-party beneficiary rights, except that our affiliates, officers, directors, employees, and agents are intended beneficiaries of the indemnification and limitation of liability provisions.

19.8 Force majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, riots, pandemic, governmental action, communication or infrastructure failures, or third-party service outages.

19.9 Notices

Notices under these Terms shall be in writing and delivered by email. Notices to you will be sent to the email address associated with your Account. Notices to us should be sent to [INSERT LEGAL EMAIL]. Notices are deemed received when sent if by email (unless delivery failure is received).

19.10 Language

These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail, except where prohibited by local law.

19.11 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

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20. Contact information

For questions, concerns, or communications regarding these Terms, please contact us:

Lumizone

Gogolin, Poland

General Inquiries: [contact@articfly.com]

Support: [contact@articfly.com]

Privacy/GDPR: [contact@articfly.com]

Legal/Complaints: [contact@articfly.com]

Abuse Reporting: [contact@articfly.com]

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Document history

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© [2026] Lumizone. All rights reserved.

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This document was last updated on [08.01.2026]. Please review these Terms periodically for changes. By continuing to use Articfly after changes are posted, you accept the revised Terms.